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Elements and Performance Criteria

1. Establish client needs and expectations
   • Interpersonal skills are used to greet client and establish initial millinery needs
   • The millinery process is explained to client
   • Client is encouraged to express and clarify requirements and expectations, including priorities, preferences, budget and timelines
   • Agreement to continue with millinery service is obtained
2. Conduct initial millinery consultation
   • Client facial features are assessed, including shape and hairstyle
   • Intended use of millinery product is ascertained
   • Materials, styles and millinery features are discussed with the client
   • Millinery models are used to demonstrate different millinery styles
   • Cost estimates are discussed with the client
   • Size requirements are recorded
3. Make style recommendations
   • Total look styling concepts are used to assess client profile and make recommendations
   • Style recommendations are discussed and negotiated with the client
   • Professional judgment and interpersonal skills are used to make recommendations
   • Style options are provided if necessary
4. Confirm millinery order
   • Millinery style, materials, features and costs are agreed upon with client
   • Patterns and sketches are provided to assist client if required
   • Order is confirmed according to workplace procedures
   • Fittings, timelines and payment are arranged
   • Sizing systems and principles are applied to head measurements
5. Conduct fittings
   • Headwear is professionally presented to the client
   • Construction progress is discussed with client
   • Millinery fitting is provided and discussed
   • Adjustments and modifications to the design are negotiated
6. Finish headwear and present to client
   • Requirements for finishing the headwear are confirmed to ensure defined standards are met
   • Headwear is labelled and elastic attached as required
   • Headwear is finished for presentation by brushing, steaming or pressing, as necessary
   • Final inspection is conducted to ensure conformance to quality and safety standards
7. Maintain records
   • Finished article and conformance records and reports are accurately maintained according to workplace procedures
   • Client records are maintained according to workplace procedures
8. Work to quality and safety standards
   • Workplace quality standards and procedures for specific task are identified
   • Work is conducted to meet workplace quality standards
   • OHS practices for the specific task are identified
   • Work task is conducted according to OHS practices

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Demonstrates knowledge of millinery policies standards and guidelines industry codes of practice legislative and regulatory requirements industry workplace and product processes a range of textiles and materials including their composition and the stretch quality of fabrics millinery production tools and equipment millinery pricing information required for complete consultation style options fashion trends and total look concepts protocol regarding headwear and dress style for specific occasions millinery manufacture techniques document assess and transfer information OHS practices including hazard identification and control measures quality practices workplace practices recording and reporting practices

Demonstrates skills to select appropriate materials suggest appropriate styles and making recommendations use highlevel interpersonal skills assess client expectation and satisfaction interpret and apply established procedures document assess and transfer information provide highlevel customer service for fittings finish headwear according to client requirements present headwear to clients confirm and complete millinery sale read interpret and follow information on work specifications standard operating procedures and work instructions and other reference material maintain accurate records communicate within the workplace sequence operations meet specifications clarify and check taskrelated information carry our work according to OHS practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Demonstrates skills and knowledge to accurately interpret client needs and expectations provide relevant and accurate millinery advice use props to establish client needs use effective interpersonal skills to provide consultation negotiate order and price with client confirm client order conduct fitting and accurately identify required adjustments finish headwear according to workplace standards and client requirements present completed item to client meet quality and OHS standards record client details according to workplace procedure establish client satisfaction as the objective of interaction and millinery production Consistently applies skills and knowledge when organising work completing tasks identifying improvements using workplace practices using OHS practices recording and reporting accidents and incidents assessing operational readiness of equipment used and work processes recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions completing work systematically with attention to detail without damage to goods and equipment
Context and specific resources for assessment	Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas materials and equipment and to information on workplace practices and OHS practices
Guidance information for assessment	This unit may be assessed independently or in combination with other relevant units

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Legislative/regulatory requirements		All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.
OHS practices	OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include: manual handling techniques standard operating procedures personal protective equipment safe materials handling taking of rest breaks ergonomic arrangement of workplaces following marked walkways safe storage of equipment housekeeping reporting accidents and incidents other OHS practices relevant to the job and enterprise

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